Shipping policy

DELIVERY DETAILS:

We endeavour to despatch orders within 2 working days from receipt of order and payment approval. Most of the time orders are despatched the same day if received by 1 pm.

Please ensure that the shipping address you have given us is correct. We cannot be held responsible for items not delivered if the shipping address is incorrect or incomplete

DELIVERY IN THE UK: Please note that some T-Shirts will come via a third party supplier and thus will incur additional delivery charges.

Delivery options are shown before you reach the final payment page:

<0.4kg Standard £3.50 Fully Tracked, delivered within 48 hours (2 working days) from despatch.

>0.4kg Standard £4.00 Fully Tracked, delivered within 48 hours (2 working days) from despatch.

You will receive Text Message and Email Alerts form Royal Mail to keep you updated of delivery time.

Standard Delivery packages, which will not fit through your letterbox, may be taken back to the postal depot for collection (a note will be left notifying you of this).

Please note we cannot be responsible for orders undelivered to a business address using Standard Royal Mail service.

Premium T-Shirts are shipped separately from a third party supplier

<0.4kg Standard £4.20 Fully Tracked, delivered within 48 hours (2 working days) from despatch.

>0.4kg Standard £4.80 Fully Tracked, delivered within 48 hours (2 working days) from despatch.

 

Fine Art Prints - UK Shipping Only 

Unframed Prints -  £8.95

Framed Prints - £14.95

DELIVERY WITHIN EUROPE AND ACROSS THE REST OF THE WORLD:

0kg -2kg £15.00 Delivered within 3-17 working days via a fully tracked Royal Mail Service

2kg-3kg £25.00 Delivered within 3-17 working days via a fully tracked Courier Service

3kg-4kg £40.00 Delivered within 3-17 working days via a fully tracked Courier Service

4kg-5kg £50.00 Delivered within 3-17 working days via a fully tracked Courier Service

 

THIS IS IMPORTANT:

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient.

We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

HEEL TREAD RETURNS:

Heel Tread accept returns within 14 days after the parcel arrives if the products are unworn and in their original tags. Heel Tread also accept returns in quality issue cases.

If you should wish to return your products, please contact info@heeltread.com. Be sure to include your order number, name, and reason for your return. Once your request has been reviewed, you will be contacted by one of the Heel Tread team members, and you will be refunded when they receive and check the items. Shipping costs for returns are the responsibility of the customer.

*Please refrain from shipping your return without emailing Heel Tread first, as they require specific information in order to process your return.*